AMCAP Business Excellence
AMCAP has developed a business excellence philosophy to help achieve a consistently high performing culture where we instinctively deliver quality products and services to our customers on a daily basis.
The business excellence standards guide our behaviours and assist us in making informed decisions to ensure daily process management compliments the ability to deliver exceptional service.
We are focused on meeting customer’s needs and exceeding expectations to enhance the overall customer experience.
Most importantly, our business excellence standards provide robust support systems to deliver positive outcomes for our clients.
AMCAP operates and maintains an integrated quality management system consisting of processes, tools and technologies designed to ensure the successful delivery of contracts and projects to the satisfaction of our clients.
Our quality management system promotes ongoing process assessment, reviews and analysis through a comprehensive audit program that forms the foundation of continuous improvement within our organisation.
AMCAP’s quality management system is independently certified to AS/NZS ISO 9001 Quality Management Systems.